![created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG](https://external-preview.redd.it/D5_JeKIMIbEJaAM8_YPnhVIvyFW79Qcb3P9lW097_QE.png?width=640&crop=smart&auto=webp&s=1cca2e8e3d81d322e691cd5f98f4edda82b16281)
created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG
![My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG](https://external-preview.redd.it/j-TJFdhNGSMcePMfi4ERx80Iao-I5WhNsaKjtGkaXm8.jpg?auto=webp&s=8af676b74de719c8f1c5bdb749ccfe15e80a7fff)
My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG
![My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them. My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.](https://preview.redd.it/my-logitech-mouse-started-having-problems-so-i-contacted-v0-ux0fbctndkg81.jpg?width=640&crop=smart&auto=webp&s=26e7bb86c4365eb2ebf40baddea60201b6905c9a)
My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.
![Logitech not answering follow up emails and live chat not working (Have ticket for broken g502x) : r/logitech Logitech not answering follow up emails and live chat not working (Have ticket for broken g502x) : r/logitech](https://preview.redd.it/logitech-not-answering-follow-up-emails-and-live-chat-not-v0-n9ic7qitrkfb1.png?width=640&crop=smart&auto=webp&s=9a5140338c0cfd816be7886ebc5e2afb7a0746ae)